Privacy Policy

Last updated: April 10, 2024

FemmeBalance ("we", "us", "our") operates shopfemmebalance.com. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase on our store.

Information we collect

  • Contact details you provide at checkout: name, shipping and billing address, phone number, email address.
  • Order details: products you buy, payment confirmation, order history.
  • Communications with us: any emails or messages you send to support.
  • Device and usage data: IP address, browser, pages visited, items added to cart, automatically collected via cookies and similar technologies.

How we use your information

  • To process your orders, send tracking information, and provide customer support.
  • To run the website, prevent fraud, and improve the experience.
  • To send marketing emails (only if you opt in). You can unsubscribe at any time from any email we send.
  • To comply with legal obligations.

Who we share with

  • Shopify, our e-commerce platform, which hosts the store and processes payments.
  • Shipping partners (Canada Post, Purolator, FedEx) to deliver your order.
  • Email service providers for order confirmations and (if opted in) marketing.
  • Analytics providers (anonymized usage data only).
  • We never sell your personal information.

Your rights

You have the right to access, correct, or delete the personal information we hold about you. Email hello@shopfemmebalance.com and we will action your request within 30 days.

Cookies

We use essential cookies to run the cart and checkout. We use analytics cookies to understand how visitors use the site. You can decline non-essential cookies in your browser settings.

Children

shopfemmebalance.com is not intended for users under 18.

Changes

We may update this policy. The latest version is always at this URL.

Contact

Questions about your data: hello@shopfemmebalance.com